Privacy Policy

1. Who we are

CrewCents is provided by [COMPANY LEGAL NAME] ("we", "us" or "our"), located at [REGISTERED ADDRESS]. We are responsible for the personal information you give us through crewcents.com and the CrewCents platform.

For any question about your personal information, write to us at [PRIVACY EMAIL].

2. Information we collect

We collect the following information, which you give us when you sign up, subscribe or use the service, or which we collect automatically when you browse the site:

• Identity and contact: first and last name, email address and phone number.
• Account: your password (stored with irreversible encryption), the name and web address of your workspace, and your plan.
• Billing: your billing address and, if you request it, your business details for invoices.
• Payment: your card details are entered into and processed by our payment processor; we do not store your full card number or security code. We keep only the subscription reference and payment history.
• Sign in with Google: if you choose it, Google shares your name, email address and profile picture with us.
• Technical: IP address, browser and device type, date and time of access, and the logs needed to keep the service secure.

We do not collect sensitive personal information (such as Social Security numbers, health or financial account data) to create and manage your account.

3. Information you store in the platform

When you use CrewCents, you store information about your clients, leads and workers: names and contact details, job site addresses, payments, invoices, receipt photos, hours worked, pay rates and payroll.

For that information, you decide what is collected and why, and we act as your service provider: we process it only on your behalf, following your instructions and to provide the service. We do not use it for our own purposes, we do not sell it, and we share it only with the infrastructure providers needed to run the platform or when the law requires it.

If you are one of the people whose information a CrewCents customer stored, please contact that customer with any request; if your request reaches us, we will forward it to them.

4. How we use your information

• To create, verify and manage your account and workspace.
• To provide the service you subscribed to, including technical support and answering your requests.
• To charge your recurring subscription and send your receipts.
• To send you service notices: confirmations, plan changes, payments, maintenance, security and changes to our terms and this policy.
• To protect the security of the service and prevent fraud or misuse.
• To comply with our legal, tax and regulatory obligations.
• With your choice to opt out at any time: to tell you about new features, products and promotions, and to invite you to satisfaction surveys.

To stop marketing emails, use the unsubscribe link in any of them or write to [PRIVACY EMAIL]. Service notices are not marketing and are part of the service.

5. Who we share it with

We rely on service providers that process information on our behalf, are bound to protect it and may use it only for the purposes we set:

• Payment processors (for example, Stripe), to charge your subscription.
• Cloud hosting, storage and security providers (for example, Google Cloud and Cloudflare), to host and protect the platform.
• Email and notification providers, to send you service notices.
• Artificial intelligence providers, only when you use features that read documents for you (for example, receipt photos).
• Google, when you choose to sign in with your Google account.

Beyond those cases, we share information with public authorities only when the law requires it or a court orders it, and with a buyer or successor if our business is merged, acquired or sold.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

6. Where your information is processed

Our company is based outside the United States, but the platform and its databases are hosted primarily in the United States. Some of our providers may process information in other countries; when they do, they are bound to protect it as described here.

7. Your choices and rights

You can see and update most of your account information yourself. You can also ask us, at [PRIVACY EMAIL], to:

• Tell you what personal information we have about you and give you a copy of it.
• Correct information that is inaccurate or incomplete.
• Delete your personal information.
• Stop using it for marketing.

Depending on the US state where you live (for example, California, Colorado, Connecticut, Virginia or others with consumer privacy laws), you may have these and other rights. We will not discriminate against you for exercising them.

We will verify your identity before acting on a request, may ask you for the information needed to find your data, and will answer within the time the applicable law sets. You can use an authorized agent; we may ask for proof of their authorization. Some information cannot be deleted while you have an active account or while the law requires us to keep it (for example, tax records).

8. Cookies

We use only strictly necessary cookies: to keep you signed in, protect our forms and remember preferences such as the screen theme. The site does not work properly without them.

We do not use advertising or third-party tracking cookies. You can delete or block cookies in your browser settings, although you will then not be able to sign in.

9. Security and retention

We use administrative, technical and physical safeguards to protect your information against loss, misuse and unauthorized access: encrypted connections, encrypted passwords, a separate database for each customer, role-based access control and backups.

We keep your information while you have an active account and afterwards only as long as needed to meet our legal, tax and accounting obligations or to handle possible claims. After that, we delete it securely.

If a security incident affects your personal information, we will notify you without undue delay at your account email, as the law requires.

10. Children

CrewCents is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child gave us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy because of changes in the law, our practices or the service. The current version is always published at crewcents.com/aviso-de-privacidad with its date, and if a change is material we will email you.

12. Contact

For questions or requests about your personal information, write to us at [PRIVACY EMAIL].